Frequently Asked Questions

Find answers to common questions about our services, orders, and account management

General Questions Order Questions Account Help

Browse by Category

Quickly find answers organized by topic

General Questions

Basic information about our services and platform

Orders & Services

Placing orders, delivery times, and service details

Account & Registration

Account management, registration, and security

Payments & Pricing

Payment methods, pricing, and refund policies

Technical Support

API, technical issues, and troubleshooting

Reseller Program

Becoming a reseller and API integration

General Questions

Basic information about Sociograw SMM

Sociograw SMM is a social media marketing panel that provides services to help individuals and businesses grow their social media presence. We offer services like followers, likes, views, and comments for platforms including Instagram, YouTube, TikTok, Facebook, and more.

Yes, absolutely. We use organic growth methods that comply with all platform terms of service. We've served thousands of clients without any account issues. Our services are designed to provide real, sustainable growth that appears natural to platform algorithms.

Most services start within 5-30 minutes of purchase. Delivery speed depends on the service type and quantity ordered. You can see estimated delivery times on each service page. Full delivery typically completes within 24-72 hours for most services.

Yes, we provide 24/7 customer support through live chat, email, and WhatsApp. Our average response time is under 15 minutes during peak hours. You can reach us at support@sociograw.com or through the support widget on our website.

Orders & Services

Placing orders and understanding our services

  1. Create an account or log in
  2. Add funds to your account balance
  3. Browse our services and select the one you want
  4. Enter your social media profile URL or username
  5. Select the quantity and place your order

You can track your order status in your dashboard.

For most services, you only need to provide your profile URL or username. We never ask for your password. For specific services like comments, you may need to provide additional details, which will be clearly indicated during the order process.

Delivery times can vary based on several factors:
  • Service type: Some services have longer delivery times
  • Quantity: Larger orders take more time to complete
  • Platform limitations: Social networks sometimes change their algorithms
  • Account status: Private accounts or accounts with restrictions may experience delays

If your order is significantly delayed, please contact our support team.

Feature High Quality Premium
Account Quality Real accounts with some activity Highly active, genuine accounts
Delivery Speed Standard (1-3 days) Faster (12-24 hours)
Drop Rate 5-10% possible Less than 1%
Refill Guarantee 30 days 60 days

Account & Registration

Managing your Sociograw account

Creating an account is simple:
  1. Click "Sign Up" in the top right corner
  2. Enter your email address and create a password
  3. Verify your email address through the link we send you
  4. Complete your profile information (optional but recommended)

You can then add funds and start placing orders immediately.

To reset your password:
  1. Go to the login page
  2. Click "Forgot Password"
  3. Enter the email address associated with your account
  4. Check your email for a password reset link
  5. Click the link and create a new password

If you don't receive the email within 5 minutes, check your spam folder or contact support.

Yes, you can change your account email:
  1. Log in to your account
  2. Go to "Account Settings"
  3. Click "Change Email"
  4. Enter your new email address and current password
  5. Verify your new email address through the confirmation link we send

Payments & Pricing

Understanding our pricing and payment options

We accept multiple payment methods:
  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Cryptocurrency: Bitcoin, Ethereum, USDT
  • E-Wallets: PayPal, Skrill, Neteller
  • Mobile Money: M-Pesa, Airtel Money, MTN Mobile Money
  • Bank Transfer: Available for larger deposits

We offer refunds in specific cases:
  • If we fail to deliver the service as described
  • If there's a technical error on our end
  • If the service doesn't start within the guaranteed time

We do not offer refunds for:

  • Changed mind after ordering
  • Incorrect information provided by the customer
  • Social media account suspensions not caused by our service

Please review our full Refund Policy for details.

Service prices vary based on:
  • Platform: Different social networks have different costs
  • Quality: Higher quality services cost more to provide
  • Demand: Services with higher demand may have different pricing
  • Complexity: More complex services (like comments) cost more
  • Delivery Speed: Faster delivery options may cost extra

We strive to offer the most competitive pricing while maintaining quality.

Still have questions?

Our support team is ready to help you 24/7

Contact Support Explore Services

Popular Help Topics

Browse our most frequently accessed help resources

Getting Started Guide

Step-by-step instructions for new users

Billing & Payments

Payment methods, deposits, and refunds

Order Status

Tracking and understanding your orders

API Documentation

Technical guide for API integration

Reseller Program

Information for resellers and agencies

Terms & Policies

Legal documents and platform policies

Ready to Boost Your Social Media?

Join thousands of satisfied customers growing their social media presence with Sociograw SMM.

Get Started Now