Refund Policy

Our commitment to fair and transparent refund practices

Effective Date: October 1, 2023

Last Updated: October 1, 2023

1. Policy Overview

At Sociograw SMM, we strive to provide the highest quality social media marketing services. However, we understand that sometimes refunds may be necessary. This policy outlines the circumstances under which refunds are granted and our procedures for processing them.

Our refund policy is designed to be fair to both our customers and our business. We aim to process refunds promptly while preventing abuse of our services.

Key Principle: We offer refunds when we fail to deliver the service as described or when technical errors occur on our end.

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following circumstances:

Refund Granted
  • Service not delivered at all
  • Significant delay in service delivery
  • Technical errors on our platform
  • Service not as described
  • Duplicate charges
  • Unauthorized transaction
No Refund
  • Change of mind after ordering
  • Incorrect information provided
  • Account suspension by social media
  • Partial delivery of service
  • Quality of followers/likes
  • Violation of platform terms
Note: Refund eligibility is determined on a case-by-case basis at our discretion.

3. Non-Refundable Services

The following services and circumstances are generally non-refundable:

No Refund
Instant delivery services
No Refund
Services already in progress
No Refund
Refund requests after 7 days
No Refund
Services completed successfully

Special Cases: In some cases, we may issue store credit instead of a monetary refund. This credit can be used for future purchases on our platform.

4. Refund Process

To request a refund, please follow these steps:

1
Submit Refund Request

Contact our support team within 7 days of purchase. Include your order ID and reason for refund request.

2
Review Process

Our team will review your request within 48 hours. We may ask for additional information to verify your claim.

3
Approval or Denial

We'll notify you of our decision. If approved, we'll process your refund immediately.

4
Refund Processing

Refunds are processed within 3-5 business days. The time to appear in your account depends on your payment method and bank.

Important: Refund requests must include your order ID and detailed explanation. Requests without this information may be delayed or denied.

5. Refund Timeframe

Refund processing times vary based on payment method:

Payment Method Processing Time Time to Your Account
Credit/Debit Card 3-5 business days 5-10 business days
PayPal 1-2 business days 3-5 business days
Crypto Currency 24-48 hours 1-3 business days
Bank Transfer 5-7 business days 7-14 business days

Note: The time it takes for the refund to appear in your account depends on your financial institution's processing times and is beyond our control.

6. Partial Refunds

In some cases, we may issue partial refunds instead of full refunds:

  • Partial Service Delivery: If we delivered part of your order, we'll refund the undelivered portion
  • Quality Issues: If the delivered service doesn't meet quality standards, we may issue a partial refund
  • Long-term Orders: For ongoing services, we'll refund the unused portion of your order
Tip: In many cases, we may offer to re-deliver the service instead of issuing a refund. You can choose which solution you prefer.

7. Order Cancellation

You can cancel an order before service delivery begins:

  • Cancellations must be requested within 1 hour of purchase for instant services
  • For scheduled services, cancellations must be requested at least 24 hours before service begins
  • Use the "Cancel Order" option in your dashboard or contact support

Cancellation Policy:

Full Refund
Canceled before processing
No Refund
Canceled after processing

8. Special Exceptions

We understand that special circumstances may arise. While our policy is designed to be fair, we may make exceptions in certain cases:

Customer Loyalty

Long-term customers with a good history may receive special consideration for refunds outside our standard policy.

Technical Issues

If our platform experiences significant technical problems, we may issue refunds as a goodwill gesture.

Force Majeure: We are not liable for failure to perform due to causes beyond our reasonable control (natural disasters, war, etc.). In such cases, refunds will be issued at our discretion.

9. Contact Us

For refund requests or questions about our policy, please contact our support team:

Support Team
  • support@sociograw.com
  • Support Ticket System
  • Live Chat (24/7)
Dispute Resolution

If you're unsatisfied with our refund decision, you may escalate your case to our dispute resolution team:

  • disputes@sociograw.com
  • +250 798 729 378
Our Commitment: We aim to respond to all refund requests within 24 hours and resolve them within 72 hours.

Thank you for choosing Sociograw SMM. We value your business and strive to provide the best service possible.

Contact Support

Ready to Boost Your Social Media?

Join thousands of satisfied customers growing their social media presence with Sociograw SMM.