Last Updated: October 1, 2023
At Sociograw SMM, we strive to provide the highest quality social media marketing services. However, we understand that sometimes refunds may be necessary. This policy outlines the circumstances under which refunds are granted and our procedures for processing them.
Our refund policy is designed to be fair to both our customers and our business. We aim to process refunds promptly while preventing abuse of our services.
You may be eligible for a full or partial refund under the following circumstances:
The following services and circumstances are generally non-refundable:
Special Cases: In some cases, we may issue store credit instead of a monetary refund. This credit can be used for future purchases on our platform.
To request a refund, please follow these steps:
Contact our support team within 7 days of purchase. Include your order ID and reason for refund request.
Our team will review your request within 48 hours. We may ask for additional information to verify your claim.
We'll notify you of our decision. If approved, we'll process your refund immediately.
Refunds are processed within 3-5 business days. The time to appear in your account depends on your payment method and bank.
Important: Refund requests must include your order ID and detailed explanation. Requests without this information may be delayed or denied.
Refund processing times vary based on payment method:
Payment Method | Processing Time | Time to Your Account |
---|---|---|
Credit/Debit Card | 3-5 business days | 5-10 business days |
PayPal | 1-2 business days | 3-5 business days |
Crypto Currency | 24-48 hours | 1-3 business days |
Bank Transfer | 5-7 business days | 7-14 business days |
Note: The time it takes for the refund to appear in your account depends on your financial institution's processing times and is beyond our control.
In some cases, we may issue partial refunds instead of full refunds:
You can cancel an order before service delivery begins:
Cancellation Policy:
We understand that special circumstances may arise. While our policy is designed to be fair, we may make exceptions in certain cases:
Long-term customers with a good history may receive special consideration for refunds outside our standard policy.
If our platform experiences significant technical problems, we may issue refunds as a goodwill gesture.
Force Majeure: We are not liable for failure to perform due to causes beyond our reasonable control (natural disasters, war, etc.). In such cases, refunds will be issued at our discretion.
For refund requests or questions about our policy, please contact our support team:
If you're unsatisfied with our refund decision, you may escalate your case to our dispute resolution team:
Thank you for choosing Sociograw SMM. We value your business and strive to provide the best service possible.
Contact SupportJoin thousands of satisfied customers growing their social media presence with Sociograw SMM.