Privacy Policy

Learn how we collect, use, and protect your personal information

Effective Date: October 1, 2023

Last Updated: October 1, 2023

1. Introduction

Sociograw SMM ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register, make a purchase, or contact us. The types of personal information we collect include:

2.1 Personal Information
  • Contact details (name, email address, phone number)
  • Billing information (payment details, billing address)
  • Account credentials (username, password)
  • Social media account information for service delivery
2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies
2.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors or social media platforms, when you connect your accounts.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our services
  • To process transactions and send order confirmations
  • To communicate with you, respond to inquiries, and provide support
  • To personalize your experience and provide customized content
  • To improve our website, services, and user experience
  • To detect, prevent, and address technical issues or fraudulent activities
  • To send promotional emails and marketing communications (with your consent)
  • To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We may share your information in the following situations:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

  • Payment processing (Stripe, PayPal)
  • Email delivery services
  • Analytics and marketing providers
  • Cloud hosting services
4.2 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Government requests or investigations
  • To protect our rights, property, or safety
4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website.

5.1 Types of Cookies We Use
  • Essential Cookies: Necessary for website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functionality Cookies: Remember your preferences
  • Advertising Cookies: Deliver relevant ads
5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers and firewalls
  • Regular security audits and vulnerability testing
  • Access controls and authentication procedures
  • Employee training on data protection

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

You can request access to your personal data and ask us to correct inaccurate information.

7.2 Deletion

You can request deletion of your personal data when it's no longer necessary for our purposes.

7.3 Restriction and Objection

You can request restriction of processing or object to certain uses of your data.

7.4 Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.5 Consent Withdrawal

Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the information in the "Contact Us" section.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

If you believe we might have any information from or about a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

If you are located outside Rwanda and choose to provide information to us, please note that we transfer and process data in Rwanda.

We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also provide prominent notice via email or through our services for significant changes.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@sociograw.com
  • Phone: +250 788 369 840
  • Address: MIC Building, Kigali-Nyarugenge, Rwanda
  • Data Protection Officer: dpo@sociograw.com

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